Health Records & Complaints

You have the right to request and receive a copy of your mental health records.

To obtain your record submit a written request to your provider via email, secure portal, or mail. This is in accordance to Texas Health & Safety Code §611.0045. Your provider has 15 days to respond to your written request according to Texas Health & Safety Code §611.008(a) Texas Behavioral Health Executive Council (BHEC).

If you are a patient / client here, request records using the Contact Us form, email your therapist or write to the address on the Contact Us form.

You also have the right to file a complaint.

If you have questions about a licensed professional, or wish to make a complaintcontact BHEC directly at:

1801 Congress Avenue, Suite 7.300, Austin, Texas 78701
Email: Enforcement@bhec.texas.gov
1-800-821-3205 | or by using the council's complaint form linked below.